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| Currently, due to the
confidentiality of our work and the proprietary processes and methods we have developed
with our clients, we cannot provide you with specific details and/or the names of our
clients below. We believe the results speak for themselves. |
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Which Loyalty program
will keep my best customers?
What
was the ROI on our
latest marketing effort? |
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For one leader in the travel industry...
...the answer was a loyalty program that boosted customer
retention by 28% and raised share of customer by 50%. |
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How do
we identify our
most profitable customers?
Is
there a way to automate
our
customer segmentation process? |
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A large U.S. bank...
...found the answer in an effective database marketing
solution that quadrupled response rates. |
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Which
of our customers are
most likely
to be cross-sell/up-sell candidates?
Which
of our prospects/customers
are most profitable? |
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A large financial services company spending millions on lists,
found the answer was...
...to identify and mail only likely responders,
thereby cutting costs and increasing response rates. |
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How can
our call center
become a strategic asset?
How
can we integrate all
customer
support calls into one operation? |
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For one high-tech manufacture, centralizing call center services
into one site was the answer. The results...
...were amazing! Caller wait times were
reduced by 70%. Average talk times were reduced by 55%. Average call
resolution time was cut by 65%. And call center capacity increased by a remarkable
300%. |
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How can
I reduce a backlog
in order processing?
How
can we improve
renewals processing? |
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A leading magazine publisher got their answer when e-mail renewal
rates...
...jumped by over 55%. Tieing Internet renewal
strategies to fulfillment systems was the key. |
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How can we reduce shipping
times and lower costs?
How can we
streamline distribution
to increase revenues? |
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For one vehicle parts supplier, an automated fulfillment and
distribution system was the answer...
...sales increased by 50% in only 5 months. |
