Press Release

Agreement Brings Together Leaders in Call Center and Interactive Voice Response

PLANO, Texas – Centrobe, the Enterprise Customer Management (ECM^TM) component of the new EDS E-Business Solutions unit, has teamed with the nation’s largest interactive telephone service bureau, Call Interactive, to provide stand-alone Interactive Voice Response (IVR) automated call processing and front-end support for live operator services. The agreement expands Centrobe's solution offerings to include Call Interactive's high-volume Interactive Voice Response (IVR) capabilities. Clients will benefit by having a single resource for integrated ECM solutions, particularly when automated call processing can serve a role.

Under the agreement, Centrobe sales and account executives may include Call Interactive in appropriate customer care solutions for Centrobe clients. Centrobe will provide sales leads to Call Interactive, coordinating efforts when appropriate, and subcontracting Call Interactive when needed. Industries benefiting from such joint offerings include banking, insurance, brokerages, and telecommunications.

Ed Flaherty, Centrobe President, Financial, Communications, and Energy Division, commented, "By teaming with Call Interactive, Centrobe is aligned with the nation's largest interactive telephone service bureau, with a proven track record and a solid roster of clients. This agreement reinforces our commitment to the financial and communications markets."

Call Interactive President Tom Nichting commented, "We anticipate that Centrobe's strength as a leading provider of Enterprise Customer Solutions will open up many new opportunities for Call Interactive."

Call Interactive is a leading interactive voice response provider and a wholly owned subsidiary of First Data Corporation (NYSE: FDC). Headquartered in Omaha, Nebraska, the company serves hundreds of businesses in a host of industries including financial services, telecommunications, consumer goods, pharmaceutical, government and more by providing consultation, service, technology and support for promotional and long-term interactive programs. For more information, consult the company's web site at www.callit.com.

The newly formed E-Business Solutions unit at EDS brings together 20,000 EDS employees into a profitable global division with revenues in 1999 expected to exceed $2 billion. The new unit combines and creates strengths in solutions consulting and business process management, two disciplines crucial to success in the electronic business marketplace. It also creates a bridge between EDS’ high value-added management consulting, provided by EDS subsidiary A.T. Kearney, and the companies core IT outsourcing business.

EDS has been a leader in the global information services industry for more than 35 years. The company delivers systems and technology expertise, management consulting, business process management and electronic business leadership. EDS, with $16.9 billion in revenues in 1998, offers solutions to improve the performance of more than 9,000 business and government clients in about 50 countries. The company’s stock is traded on the New York Stock Exchange (NYSE:EDS) and the London Stock Exchange. Visit EDS via the Internet at http://www.eds.com.

Note: For more information about Centrobe, Enterprise Customer Management (ECM^TM) solutions, database services, analytics, customer care, fulfillment and distribution services, ECM consulting and E-commerce solutions, contact Bob Wientzen at (303) 666-3850. Centrobe can be visited via the Internet at http://www.centrobe.com.

Released Monday, May 24, 1999

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