About EDS/Centrobe

Pioneering the strategic union of technology, enterprise data, and customer management process, EDS/Centrobe delivers tailored solutions based on industry-specific templates.

This lets you gain customer value faster than your competitors. EDS/Centrobe can help you integrate and share customer intelligence across your enterprise. Each successive customer interaction becomes richer, smarter, and more meaningful. Over the phone. Through the mail. Via the Internet.  All together.  Right now.

The EDS/Centrobe Enterprise Customer Management (ECM) view means the integration of previously independent customer management assets–marketing databases, enterprise data warehouses, call centers, web-sites, fulfillment centers–to create a single cohesive process capable of transforming your business. How decisions are made. How resources are allocated. How results are measured.

The ECM component services EDS/Centrobe can deliver include:

• Marketing Planning
• Database Marketing
• Analytics
• Customer Care
• Fulfillment
• Distribution

ECM is the business of enhancing your value in the eyes of your customers.

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